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Disability Access

Health plans must provide you with access to health care services you need, including preventive care and necessary services for your disability. The DMHC has published the following educational materials to help Californians with disabilities understand their rights and get the care they need.

Physical Access to Health Care Fact Sheet

Physical Access to Care

If you use a wheelchair or have a hard time walking, you must have access to your doctor’s office or medical equipment.

Link to fact sheet: Physical Access to Care

Communication Assistance - Hearing Fact Sheet

Communication Assistance - Hearing

If you are hard-of-hearing, deaf, or have a speech disability, make sure you understand your health care.

Link to fact sheet: Communication Assistance - Hearing

Communication Assistance - Hearing-Deaf Fact Sheet

Communication Assistance - Hearing-Deaf

If you are deaf, use a sign language interpreter to make sure you understand your health care.

Link to fact sheet: Communication Assistance - Hearing-Deaf

Communication Assistance - Vision Fact Sheet

Communication Assistance - Vision

If you are blind or have low vision, make sure you have communication access.

Link to fact sheet: Communication Assistance - Vision

Keeping Your Doctor - Continuity of Care Fact Sheet

Keeping Your Doctor - Continuity of Care

How to keep your doctor.

Link to fact sheet: Keeping Your Doctor - Continuity of Care

Getting Health Care Benefits and Services Fact Sheet

Getting Health Care Benefits and Services

Get health care benefits and services.

Link to fact sheet: Getting Health Care Benefits and Services

DMHC Brochure

The Department of Managed Health Care Brochure

Do you have a problem with your health plan? In California, you have a place to go—the Help Center.

Link to fact sheet: The Department of Managed Health Care Brochure


The Department of Managed Health Care (DMHC) is committed to providing you with accessible communication. Please use the links below to request materials from the DMHC in an alternate format or to contact the DMHC Disability Specialist with questions.

Disability Access Webinars

Training for advocacy, caregivers and other organizations that provide support to disabled health care consumers was developed around the new materials listed below. Distribution and training to support use of these new materials began July 21, 2014 and was completed July 24, 2014. Please find the recorded webinar through the link posted below:

When You Apply for Health Insurance

A group health plan, which you get through your job, cannot charge you more or refuse to cover you if you have a disability.

An individual health plan cannot refuse to insure an adult based on the adult’s health history. It also cannot deny you insurance just because you have a physical or mental disability.

You Have the Right To:

  • Accessible and usable medical equipment at a provider's office or facility. For example, your doctor or health plan should help you find accessible weight scales, exam tables, and diagnostic medical equipment such as mammography and MRI.
  • Have most physical barriers removed that make it hard for you to use your health care services.
  • Extra time for visits, if you need it.
  • Health information you can use if you are blind, deaf, or have low vision.
  • Take your service animal into exam rooms with you.

Getting the Services You Need

  • If you disagree with your health plan about what you need, you can file a complaint with your plan.
  • You or your doctor can ask for changes in the way services are offered. For example, you may need someone with special training to draw your blood. Your health plan must cover these services if there are medical reasons why you need them.

Durable Medical Equipment (DME)

  • DME is medical equipment that can be used again, such as hospital beds and wheelchairs. Health plans do not have to cover most DME. If they do cover DME, they only pay for equipment you medically need, like a wheelchair if you cannot walk or oxygen if you have trouble breathing.
  • You may have to pay part of the cost.
  • You have to get prior approval from the plan before you get the equipment.
  • Before you join a plan, ask if it covers the equipment you need and what the cost is.

The DMHC Disability Project

In August of 2012, the DMHC was awarded a Consumer Assistance Program (CAP) grant under the Affordable Care Act, to enhance and expand services provided to California's health care consumers. One important initiative focused on the DMHC's commitment to serving the needs of persons with disabilities. For more information, please click on the following link: Disability Project Summary.

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