If You Use a Wheelchair or Have a Hard Time Walking
Access to your doctor’s office or medical equipment
What is access?
It means you can get into the doctor’s office and onto the exam table and scale. And you can get the tests you need, like X-rays or mammograms.
Who needs access?
You might need it if you use a wheelchair,
a scooter, a walker, a cane, or crutches. Or you may have problems getting around, walking, balancing, or climbing stairs.
Why does access matter?
Lack of access can hurt your health! For example, if you can’t be weighed, your doctor may not know if you are gaining or losing weight. A change in weight can be a sign of a serious condition.
How do I ask for access?
When you make an appointment, ask for what you need. You can use the checklist on the next page when you make the call.
What if I can’t get the
access I need?
You can file a complaint with your health plan. The phone number is on your membership card. Or call the Help Center at 1-888-466-2219.
I was sent to a specialist, but I cannot get into her office. What
can I do?
Your health plan must find a doctor with an office you can access. Call your plan and ask for what you need.
Do I have a right to access?
Yes. If you have a disability, California health laws protect your rights. The Americans with Disabilities Act also protects your rights.
Examples of access:
There are many ways to help people get access. See the next page.