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Leadership Team

Shelley Rouillard
Director, Department of Managed Health Care

Director - Shelley Rouillard

Shelley Rouillard is the Director of the California Department of Managed Health Care, the state entity that oversees health plans that provide health care services to more than 25 million Californians. As Director, Rouillard is responsible for protecting consumers’ right and ensuring a stable health care delivery system in accordance with federal and state rules. Prior to her appointment as director, Rouillard served as DMHC Chief Deputy Director for two years, overseeing the day-to-day operations of the department.

Rouillard came to the DMHC with more than 20 years of experience as a health care consumer advocate. She has an extensive background in government and health care, including health care policy, provider contracting, network development, and health care quality performance. Prior to joining the DMHC, she served as the Deputy Director for Benefits and Quality Monitoring at the California Managed Risk Medical Insurance Board (MRMIB), where she oversaw the contractual and clinical quality performance of 33 health, dental, and vision plans serving children in the Healthy Families Program. While at MRMIB, Rouillard also directed the development of the benefits and plan operations of the Pre-Existing Condition Insurance Plan (PCIP), the first expansion of health care coverage under the Affordable Care Act for people with pre-existing conditions.

Previously, she was a founder and director of the Health Rights Hotline, the first-of-its-kind independent consumer advocacy program designed to assist consumers who have problems with the health care system, and which became the model for the DMHC Help Center.

She has also served as chief of health policy at the California Public Employees Retirement System, director of network development for a national preferred provider organization, and legislative advocate working on health and long-term care issues affecting low income seniors and persons with disabilities.

Rouillard holds a bachelor of arts degree in social work from Rutgers University and is Fellow of the University of Southern California/Sierra Health Foundation Leadership Program.

Marta Green
Chief Deputy Director, Department of Managed Health Care

Chief Deputy Director - Marta Green

Marta Green is Chief Deputy Director at the Department of Managed Health Care, where she is responsible for oversight of the day-to-day operations of the DMHC.

Previously, she served as the Department’s Deputy Director for Communications and Planning, where she was responsible for developing, directing and implementing the department’s comprehensive media and public affairs programs. Prior to her appointment to the DMHC, Green served as the associate secretary of media relations at the California Health and Human Services Agency, which provides health care services, public health protection, rehabilitative services, behavioral health treatment and social services to the people of California. At the agency, she led a multi-departmental communications initiative designed to increase awareness and understanding of the federal Affordable Care Act and its impact on the state’s health care system.

She previously led a variety of external affairs programs at state departments such as California Volunteers, the California Department of Rehabilitation and the California Department of Transportation.

She holds a bachelor of arts degree from the University of California at Santa Barbara.

Rachel Arrezola
Deputy Director, Communications and Planning

Deputy Director, Communications and Planning - Rachel Arrezola

Rachel Arrezola currently serves as the Deputy Director for Communications and Planning for the California Department of Managed Health Care (DMHC), where she directs the Department’s comprehensive media and public affairs program.

Prior to her appointment to the DMHC, Rachel served as Deputy Director of Legislative and Public Affairs for the California Department of Community Services and Development (CSD). In this role, she spearheaded CSD’s communications strategy for media and stakeholder outreach, legislative affairs, social media, and website design and content. While at CSD, Rachel successfully led the implementation of a Department-wide rebranding effort and website redesign.

 

Rachel previously worked in the Press Office for Governor Arnold Schwarzenegger as Chief Deputy Press Secretary. She served as the primary spokesperson for the Governor on a number of issue areas including health and human services, energy and the environment, public safety, and labor. She also held several other positions in the Governor’s Press Office including Deputy Press Secretary.

 

Rachel graduated from the University of California, Davis with a Bachelor of Arts degree in Communications and concentration in Political Science. She is also a graduate of the University of California, Washington D.C. program.

 

Naresh Baliga
Deputy Director and Chief Information Officer, Office of Technology & Innovation

Deputy Director and Chief Information Officer, Office of Technology & Innovation - Naresh Baliga

Naresh Baliga is the Deputy Director and Chief Information Officer at the Department of Managed Health Care (DMHC). Naresh is responsible for strategies at the Office of Technology and Innovation to address the information needs of DMHC offices and stakeholders.

Prior to joining DMHC, Naresh worked in executive marketing roles in the high technology industry for over 25 years at several venture-backed startups and leading global technology firms.  He developed marketing strategies and managed product deliverables for wireless communications, mobile devices, video/graphics solutions, and solar technologies.  

Naresh has a Masters in Health Informatics from the University of California (Davis), where he is also an instructor for a graduate level course at the school of medicine.  He has an MBA from the Wharton School of Business and a Bachelor’s in Electrical Engineering from the Indian Institute of Technology, Delhi.

Elizabeth Landsberg
Deputy Director, Help Center

Deputy Director, Help Center - Elizabeth Landsberg

Elizabeth Landsberg is the Deputy Director of the Help Center which assists consumers with health care issues and works to ensure that health plans are accountable to enrollees for providing timely access to required health care services and appropriately addressing enrollee complaints.

Before joining the Department, Elizabeth was an advocate for health care consumers for more than sixteen years. She was the Director of Policy Advocacy for the Western Center on Law & Poverty where she specialized in health care issues including health reform implementation, Medi-Cal, Covered California and other issues affecting poor Californians. Prior to joining Western Center, Elizabeth was the Supervising Attorney for the Health Rights Hotline at Legal Services of Northern California. In addition to supervising the Hotline staff fielding calls from health care consumers, Elizabeth analyzed call data, identified systemic policy issues and advocated for needed change. She was the Ruth Chance Law Fellow at Equal Rights Advocates and served as a law clerk to Federal District Court Judge Martha Vázquez.

Elizabeth received her law degree from Boalt Hall School of Law where she was the Editor-in-Chief of the Berkeley Women’s Law Journal. She holds a bachelor’s degree in History from Pomona College.

Cassandra McTaggart

Deputy Director, Office of Administrative Services

Deputy Director, Office of Administrative Services - Cassandra McTaggart

Cassie McTaggart is the Deputy Director of the Office of Administrative Services, and is responsible for human resources, labor relations, training, accounting, budgets, facilities management, business services, contracts, procurement, business continuity planning, and the Department’s Equal Employment Opportunity Program.

Prior to joining DMHC, she served as Chief of the Health Information Policy & Standards Division at the California Office of Health Information Integrity, an office within the Health and Human Services Agency responsible for ensuring state department compliance with state and federal health information privacy and security laws, including HIPAA. Cassie has lead teams in a number of state agencies, including the Department of Public Health, the Department of Consumer Affairs, and the Department of Corrections and Rehabilitation, giving her a broad understanding of the inner workings of government and a great personal commitment to the mission of process improvement and nurturing teams for success. In these leadership positions, she facilitated projects across government, and managed multi-million dollar budgets, contracts and procurement, strategic planning, compliance reviews, implementation of court mandates, and promulgation of regulations.

Cassie holds a bachelor’s degree from the University of California at Davis.

Jenny Phillips
Deputy Director, Legislation

Deputy Director, Legislation - Jenny Phillips

Jenny Mae Phillips is the Deputy Director of Legislative Affairs at the Department of Managed Health Care.  The Legislative Affairs unit is responsible for analyzing proposed, pending and recently enacted legislation on behalf of the Department, and advising the Department on any and all legislative matters relating to the Knox-Keene Health Care Service Plan Act.  The Deputy Director of Legislative Affairs also serves as a liaison to the Legislature, legislative staff, and legislative advocates, as well as serving as a resource for the California Health and Human Services Agency and the Governor’s Office.

Prior to her appointment,  Ms. Phillips served as senior attorney for the Department’s Office of Plan Licensing,  acting as the Department’s liaison with Covered California and as lead attorney overseeing the health plans’ annual timely access reporting. Before  joining the Department, she served as counsel for the Managed Risk Medical Insurance Board where she worked on the Healthy Families Program and the Pre-Existing Condition Insurance Program.  Prior to her work as a public servant,  Ms. Phillips  was in private practice, specializing in health care litigation.

Phillips graduated with honors from McGeorge School of Law in 2007 and received her Master of Laws in Public Law and Policy in 2008. 

Gabriel Ravel
Deputy Director, General Counsel

Deputy Director, General Counsel - Gabriel Ravel

Gabriel Ravel serves as the Department of Managed Health Care's General Counsel. In this capacity, he advises the Director and Chief Deputy Director on general legal matters, coordinates legal counsel among the divisions, and acts as liaison to the Health and Human Services Agency, the Governor’s Office, and stakeholder groups.

Ravel previously served in various legal capacities at Covered California, including Assistant General Counsel, as well as Staff Counsel and Acting General Counsel. He was one of the first Covered California employees and advised the organization on various aspects of Affordable Care Act implementation. In this role he gained a deep understanding of health care reform and federal and state health insurance regulation.

Before joining Covered California, Ravel served as Staff Counsel at the Managed Risk Medical Insurance Board and as a term law clerk to the Honorable Edward F. Shea of the United States District Court for the Eastern District of Washington. Prior to law school, Ravel was a volunteer medical assistant at Yakima Neighborhood Health Services, a private nonprofit health clinic in Eastern Washington that provides health care and education services to low-income patients.

Ravel received a Juris Doctorate from Harvard Law School and a bachelor’s degree in Classics from Amherst College.

Pritika Dutt
Deputy Director, Office of Financial Review

Deputy Director - Pritika Dutt

Pritika Dutt is the Deputy Director of the Office of Financial Review. In this capacity, she oversees the office that ensures all California managed care health plans and their contracted risk-bearing organizations are in compliance with financial solvency requirements and standards. Her office is also responsible for identifying trends that may affect the continued financial viability of commercial, governmental and specialized health plans. She also advises the Director and Chief Deputy Director on financial solvency issues and their impact on California’s health care delivery system.

 

Formerly, Dutt served as a supervisor in the Office of Financial Review’s Division of Financial Oversight, where she was in charge of monitoring the financial solvency of all governmental and specialized health plans regulated by the Knox-Keene Act.

Prior to that, she worked in the Provider Solvency and Support Unit as an Examiner monitoring the financial solvency of risk-bearing organizations. Dutt joined the Department in 2003 as an auditor and has extensive experience assessing the financial and claims compliance of health plans and risk-bearing organizations through examinations and review of periodic financial statements and compliance reports. Dutt received her bachelor’s degree in Accounting from California State University, Sacramento and is a Certified Public Accountant.

Drew Brereton
Deputy Director, Office of Enforcement

Deputy Director - Drew Brereton

Drew Brereton is the Deputy Director of the Office of Enforcement at the Department of Managed Health Care. The Office of Enforcement handles litigation and administrative actions for the Department, including prosecutions under the Knox-Keene Health Care Service Plan Act.

Previously, Mr. Brereton served as an Assistant Chief Counsel in the Office of Enforcement, where he managed a team of litigation attorneys. Mr. Brereton joined the Department in 2008, and served for six years as a senior attorney in both the Office of Enforcement and the Office of Legal Services, representing the Department in significant litigation. Prior to joining the Department, Mr. Brereton was in private practice, specializing in personal injury litigation.

Brereton earned a Juris Doctorate from the University of California, Davis in 2000, and graduated with honors from the University of California, Santa Barbara, in 1997, receiving a Bachelor of Arts degree in Business Economics.

 

Mary Watanabe
Deputy Director, Health Policy and Stakeholder Relations

Deputy Director - Mary Watanabe Mary Watanabe is the Deputy Director of Health Policy and Stakeholder Relations at the Department of Managed Health Care (DMHC), where she is responsible for fostering proactive and effective relations between the DMHC and its stakeholders, while serving as primary advisor to the Director on critical issues and providing strategic planning and policy direction on emerging issues and industry trends.

 

Prior to her appointment Watanabe served as Deputy Director for the Sales Division at Covered California, where she oversaw the implementation of the Navigator Grant Program, the Outreach and Education Grant Program and the engagement of community partners to educate consumers and small business owners about the health care options available through Covered California.

 

Prior to joining Covered California, Mary served for 12 years with the Managed Risk Medical Insurance Board (MRMIB) in the areas of contract development and monitoring, eligibility and enrollment, and benefits administration of several public health care programs, including the Healthy Families Program.  She also participated in the implementation of the Pre-Existing Condition Insurance Plan (PCIP), a federally funded high-risk pool that offered health coverage to medically uninsurable Californians. 

 

Watanabe holds a bachelor’s degree in Psychology from California State University, Sacramento.

 

Dan Southard
Deputy Director, Office of Plan Monitoring

Deputy Director - Dan Southard Dan Southard is the Deputy Director for the Office of Plan Monitoring where he is responsible for evaluating and promoting health plan regulatory compliance related to quality improvement, utilization management and member grievances and ensuring health plan networks have the right types of providers necessary to deliver health care services that meet time and geographic access requirements. 

Prior to his appointment, Southard served in a variety of roles at the DMHC including his most recent position as the Acting Assistant Deputy Director at the Help Center.  In this capacity, he led the Help Center through a large-scale re-organization to increase program efficiency.  Since joining the department, he has demonstrated an unwavering focus on California’s health care consumers, strong leadership skills and deep familiarity with the statutory and regulatory framework under which the DMHC operates.

On his personal time, he has developed and patented a medical device to prevent the formation and decrease the healing time of pressure ulcers.

 

Sarah Ream
Deputy Director, Office of Plan Licensing

Deputy Director - Sarah Ream

Sarah Ream serves as Deputy Director of the Office of Plan Licensing (OPL). The OPL is responsible for the oversight of health care service plan licensing within the state of California. The OPL reviews amendments and material changes filed by health plans for compliance with state laws, as well as ensuring compliance with applicable federal law. One of OPL's chief purposes is to protect consumers, providers, and ensure market stability. The OPL reviews subscriber contracts and disclosures to confirm that health plan members are amply informed as to their rights and are in possession of accurate information.

Ream has been with the DMHC since 2007, most recently serving an Assistant Chief Counsel in the Office of Legal Services. Prior to joining the DMHC, Ream worked with the Washington State House of Representatives as a non-partisan legislative counsel.

Ream holds both a Bachelor's and Master's Degree in Psychology from the University of California, Davis and the California State University, Fullerton respectively, and a Juris Doctorate from the University of California, Hastings College of the Law.